Nationwide customers were furious over the payment was delayed in January. A building societies apology for the delay is not well-received either. In the last few weeks, Customers of Nationwide have experienced being hit by payments and online banking delays or errors on three distinct instances. To correct their mistakes, Nationwide has issued a PS60 apology to all those who were affected, but many complain that this apology isn’t enough. The compensation wasn’t widely advertised, customers who were angry have taken to social media to voice their displeasure at receiving so little compensation for such an problem.National Customers Affected by a Payment Issue This WeekMany were shocked by the tiny amount and it seems that certain customers who were severely affected did not receive the money at all.
On January 4 Inbound payments were delayed. Despite January being considered to be a difficult financial month, this problem rendered it difficult for people to make their regular standing orders and direct debits.This issue has been resolved on the same day , but the affected areas were not completely free of the downtime.
Nationwide is taking the full responsibility for these issues, writing the following on their site “We are aware of the inconvenience the delays caused to our customers. Nationwide has informed that customers affected by the issue should receive a notice and text message, if they’ve provided an account number on their mobile for the society along with additional information about the process of payment.National Customers Affected by a Payment Issue This Week,The company also advised customers to log onto their internet banking account or bank app and double-check whether any direct debits or standing orders due to pay were processed.
We apologize for the inconvenience caused. Anyone who is experiencing other issues as a consequence of the payment delays is welcome to come into our the branch, call us on 0800 302 011 and Twitter for a discussion of their concerns. The number of service interruptions during the most expensive time during the entire year frightened several Nationwide customers, a majority of whom don’t believe the mere PS60 will be enough to pay for the damages incurred.
Customers who have not realized that standing orders and direct debits were not paid could be held accountable for fees, fines, late charges and interest costs in addition to their bill despite it being the fault of their own. The @AskNationwide Twitter account posted a set of guidelines for those who believe that they are eligible for the apologize payment “We are only compensating members who we identified as having missed direct debit payments due to insufficient funds being in the account as a result of our payment delays.”It is also recommended that customers visit their Nationwide assistance page that is on their website for additional details about the issue.